🔁 Refund and Cancellation Policy

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Thank you for choosing EFOS.in, a platform by EP Infoways Pvt. Ltd., dedicated to empowering individuals through career guidance, skill development, training programs, and educational services. We strive to offer value-driven services and a smooth user experience. Below are our policies regarding refunds and cancellations.

📌 1. Refund Policy

✅ Eligibility for Refund

Refunds are applicable under the following circumstances:

  • Duplicate payment due to technical error.
  • Payment made for a program or service that was later canceled by EFOS.
  • Enrollment withdrawn within the allowed refund period (if applicable to a specific program).

⚠️ Refunds are not applicable in the following cases:

  • If the service or course has already been availed or partially completed.
  • After the deadline mentioned in program-specific refund policies.
  • For registration or consultation fees marked as non-refundable.

⏳ Refund Timeframes

  • Refund requests will be processed within 7–14 working days from the date of approval.
  • Refunds will be made to the original mode of payment only.

📝 Refund Request Process

To request a refund:

  1. Email us at support@efos.in with subject line “Refund Request – [Your Full Name]”.
  2. Include your transaction details, registered mobile/email, and reason for the refund.
  3. Wait for our confirmation and verification process.

EFOS reserves the right to approve or reject refund requests based on the terms mentioned above.

❌ 2. Cancellation Policy

📅 Cancellation by User

You may request cancellation of your enrollment or service under the following terms:

  • Cancellation requests must be submitted in writing via email to support@efos.in.
  • For paid programs, cancellation must be made at least 3 days before the start date.
  • Any cancellation after the program start date will not be eligible for refund (unless explicitly stated otherwise).

💰 Cancellation Charges

  • A standard administrative charge of ₹300 or 5% of the fee paid (whichever is higher) will be deducted from the refund amount.
  • If a payment gateway or third-party service fee is involved, it will also be deducted.

🚫 Cancellation by EFOS

In rare cases, EFOS.in reserves the right to cancel a program or service due to unforeseen circumstances, insufficient enrollments, or force majeure. In such cases:

  • A full refund will be initiated without any deductions.
  • Users will be informed via email or phone and offered alternate solutions, if available.

📩 Contact for Support

If you have any questions about our refund or cancellation process, please contact us:

EFOS.in Support Team
📧 Email: support@efos.in
📞 Helpline: +91 9403890820
📱 WhatsApp: +91 7042797888
🌐 Website: https://www.efos.in

Note: This policy is subject to change without prior notice. Please refer to this page periodically for any updates.

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