With the work culture becoming complex , managing conflicts has also become one of the primary tasks of managers and HR professionals. A recent survey says that managers spend up to 40% of their time managing conflicts and HR spend around 20% of their time in litigation activities, most of which relating to conflict at workplace.(Source: http://timesofindia.indiatimes.com/articleshow/63947249.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst)People are individuals, they think differently, they act and react differently to certain situations, communication styles differ, people keep different boundaries.There are three types of conflict found generally:
- Personal or relational conflicts: They are related to identity or self-image.
- Instrumental conflicts : They are about goals, structures and procedures
- Conflicts of interest concern the ways in which the means of achieving goals are distributed, such as time, money, space and staff.
As a leader you must establish an environment that encourages to avoid conflicts and save time and energy wasted on the unproductive things
Conflict resolution comprises of series of steps and as rightly said the art of communication is the language of leadership” by James Humes, communication is only way out to resolve the conflicts at any level.